Protection of Privacy
In order to adhere to compliance with the health data privacy and storage guidelines set forth by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), no Protected Health Information (PHI) is to be communicated via this website, uploaded or otherwise stored on this website, or sent by unsecured email or other unsecured electronic means. Protected Health Information should only be handled, stored, communicated or exchanged with this healthcare provider by an approved method, by HIPPA-compliant client portal, telephone, or in person.
Your Data as a Client
Taylored To You Clinic & Consultation is committed to protecting client health information. We create a record of the care and services you receive from us. This record is needed to provide you with quality care and to comply with certain legal requirements. All records are stored securely utilizing a HIPAA-compliant electronic health record system (Session Health). Information Security is further prioritized by following cyber security industry standards per consistent consultation with a cyber security professional. We practice all this with transparency and are open to further inquiry about security practices from current, past, and potential clients. This might look like a deeper dive into steps taken to secure data or requests for informed consent documents prior to deciding if you want to begin therapy services with us. Requests can be made by contacting us.
In Texas, Licensed Professional Counselors & Associates must keep client records for a minimum of seven years after the last service date, or, in the case of working with minors, five years after the minor reaches the age of majority (18).
We share info with third parties primarily through the client’s written consent using a specific Release of Information (ROI) form, detailing what, who, and why, but we can also share without consent in specific legal exceptions like imminent harm, suspected child abuse, or court orders. We will always aim to share only the minimum necessary information.
Consumer Access to Health Care Records and Complaint Information
Taylored To You Clinic & Consultation PLLC
Ashley Taylor, Licensed Professional Counselor Associate in TX, #96562
Supervised by Vanessa Rosage, LPC Supervisor in TX, #69753
In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Taylored To You Clinic & Consultation PLLC provides the following information to assist clients and members of the public with:
- Requesting access to health care records
- Contacting the state licensing authority
- Filing a consumer complaint
Requesting Health Care Records
Current and former clients have a right to request copies of their records maintained by Taylored To You Clinic & Consultation PLLC. Requests must be submitted using the Records Request Form available to download below:
Requests can then be submitted using one of the following methods:
Email preferred
hello@tayloredtoyouclinic.com
Mail
2703 Sol Wilson Ave Austin, TX 78702
In person
By appointment only
Office phone
(737) 307-1789
To help prevent delays, please include the following information with your request:
• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date
If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.
Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
License Regulatory Body
Taylored To You Clinic & Consultation PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.
Questions regarding licensure or professional regulation may be submitted through the Council’s website:
When submitting an inquiry, select Licensed Professional Counselor as the license type.
To File a Consumer Complaint
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.
Complaints may be submitted online at the Texas Office of the Attorney General Consumer Protection Division website.
When submitting a complaint, include relevant dates, names, and any supporting documentation if available.
House Bill 4224
For questions related to House Bill 4224 or consumer access requirements under Texas law, you can email the department of Texas Health and Human Services with your specific inquiry.